Levelite
Voltar pra Wiki
Getting Started

Help + Support

Get some help, report a bug or make a suggestion for improvements

Where can I get help?

If you're having trouble the best place to start is:

  1. Levelite wiki pages provide more information about how the app works, more information about recent updates and changes can be found in the Patch-notes. Adding information to the Wiki can also earn you trust points

  2. Guild and chats, everyone is very open with each other and supportive around any questions you might have while playing

  3. Reporting issues, this could be support, reporting bugs or making suggestions. This can also earn you trust points!

What are trust points? They represent your standing as a trusted contributing member of the Levelite community, find out more about them here.

Questions and Support

If you have questions around how Levelite works you can find out more information on the various wiki pages that provide extra information about how to make best use of the app!

We have a positive, friendly and engaged community with many guilds having channels dedicated to questions and a community of friendly members that are able to help answer any questions.

If you are still at a loss and are unsure you can reach out to us using the report: support form. Where you can outline your problem/question and the team will get back to you. Please see below

Reporting

Before reporting a problem, it's a good idea to check whether someone else has already experienced the same issue. This helps avoid duplicate reports and makes it easier for everyone to find solutions.

To access help content go to your profile icon in the top left hand corner after opening the app. Scroll to the bottom of the list and you will see: Reporting Something, Click on it. This will take you to the report and suggestion page.

Report types:

  1. Bug Report

  2. Suggestions

  3. Support

Bug Reports

This is to report any bugs or technical issues you are having with the app. Submit a report and the team will get back to you to help solve or address the issue

Bug reports are one of the most valuable ways the community can help improve Levelite. Previous patches have included numerous bug fixes and stability improvements, showing how community feedback can help identify problems that need attention.

What makes a good bug report?

  • A short title: e.g. Daily quest disappears after completing it

  • When/Where it happened: explain exactly what you did

  • Expected result: what should have happened if relevant?

  • Actual result: what happened instead? e.g. error message

  • Device: Android/iPhone and model if relevant

  • Screenshots/video: if they help demonstrate the issue, this is especially useful to provide some context of where or what is happening.

The more information you provide, the easier it is to understand the problem.

Suggestions

Here you can make suggestions for new app feature or improvement to create a better experience. Have ideas on how to make Levelite better? We want to hear it! Suggestions big or small are all welcome. When suggesting something have a think about including:

  • The idea: what you want to see added or changes

  • Why it would be useful

  • How if could work: if you already have some ideas around the problem or solutions we would love to hear it

Support

Any unanswered questions that are not covered by the wiki and don't quite fall into the bug or suggestions category can be asked here. Please be patient while the team investigates and gets back to you.